Delivery and Returns

We only deliver in bulk. We can deliver a minimum of 25 bags or half a pallet. Orders placed before 12.00pm will be dispatched on the same working day*.

 

Please note that orders placed on a Friday, Saturday or Sunday after 12.00pm are dispatched on the following Monday*

 

For economy deliveries our delivery partners aim to deliver within 2 to 3 working days from the date of dispatch; with 94% of areas within 2 days. Sometimes during busy periods, deliveries may take longer. If you have not received your delivery within 5 working days, please contact our customer services team.

 

We are currently working on providing international delivery, we hope to add this service in the near future.

Returns & Exchanges

Can I return an item to you?

We hope you will be pleased with your purchase, however should you wish to return anything bought from us, we will be happy to refund a product within 28 days, provided (in the case of any non-defective products) it is in a fully resalable condition.

To return an item for refund, wrap the package securely and send the item(s) to be returned back to us at the address below. Please ensure you include your order number and contact details, along with details of the requested exchange.

Return Address: Returns Department, Robinwood Mill & Country Store, Burnley Rd, Todmorden OL14 8JA Please note that you are responsible for the cost of postage unless the item is faulty.

Can you collect an item for return?

We can offer a collection service where the item to be refunded can be collected from the delivery address. Please ensure you package up the item appropriately as we cannot accept responsibility for any damage to the item whist it is on its way back to us. If you require this service, please call our customer services team on 01706 818 448

Can I return my order to your store?

Yes, simply take your order or item into our retail shop accompanied with your original invoice/receipt and staff will be happy to help. Please ensure you enclose a copy of your order invoice and/or completed returns form with your items.  Please note, the refund will be processed by our online team and will be issued to the payment method used to place the order, typically within working 7 days. You will receive an email confirmation when your refund has been processed.

What payment methods can I use?

We accept all major credit and debit cards including Visa, MasterCard, Maestro and Delta, however unfortunately we are unable to accept American Express. We also accept payment by PayPal – however please be aware we can only deliver to the address registered to you Paypal account when paying via PayPal. We are unable to accept payment by cheque, bank transfer or cash on delivery.